Tunbridge Wells Counselling is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. Tunbridge Wells Counselling has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information Tunbridge Wells Counselling collects and holds, why we collect this data, how long it is kept and your rights over your personal data. Joanna Stopp - Tunbridge Wells Counselling is registered with the Information Commissioner's Office (ICO) reference ZB392476.

 

Information about you

 

We collect personal information from you when you enquire about our counselling services in order to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years and then destroyed.

 

Other use of this information

 

Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.

 

Counsellors are required to have regular supervision support, so I may discuss or work with my supervisor. This would be done without identifying you and my supervisor is a counsellor who abides by the code of ethics regarding confidentiality.

 

Security

 

We will take all reasonable precautions to prevent loss, misuse or alteration of information you give us.

 

Your rights over your personal data

 

If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email us at enquiries@tunbridgewellscounselling.co.uk. We will do our best to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.